Implementation of Quality Control Tools in Woven Shirt Mass Customization for Enhancing Product Quality

Rijon Saha , Abdullah Al Rakib Shikder , Mahmudul Hasan, Jabed Hossen Emon , Md Anwar Hossain, Md. Abu Bakar Siddiquee

Article
2023 / Volume 6 / Pages 667-685
Received 6 September 2023; Accepted 6 November 2023; Published 14 November 2023
https://doi.org/10.31881/TLR.2023.126

Abstract
Mass customization is a dynamic production approach catering to individualized orders. This study addresses the crucial concern of maintaining high-quality standards in woven shirt mass customization. This research delves into defect analysis and quality control, focusing on identifying, categorizing, and mitigating defects in the production process. By meticulously inspecting semi-finished and finished products, defects were recorded systematically on check sheets. Leveraging Pareto analysis, major and minor defects were prioritized, emphasizing critical issues that demand immediate attention. Additionally, a cause-effect diagram was employed to visually map the root causes behind these defects, paving the way for effective preventive measures. Findings highlight the challenges within woven shirt mass customization and underscore the significance of robust quality control. Notably, this research achieved reductions of 6.67% in the cutting section, 16.11% in the sewing section, and 11.11% in the finishing section defects. These outcomes translate into improved product quality and heightened customer satisfaction. This research provides insights for decision-makers and practitioners in the domain, encouraging the integration of comprehensive quality control methods into the production process. By focusing on defect analysis and causal factors, researchers anticipate a positive impact on the industry, resulting in enhanced product quality.

Keywords
mass customization, woven shirts, quality control, defect analysis, customer satisfaction